By using this Site you consent to this Online Privacy Policy, including your consent to our use and disclosure of information about you in the manner described herein.

Collection and Use of Personal Information We collect the following personal information from you.

  • Contact Information: We collect contact information such as name, email address, mailing address, phone number and anything you may voluntarily provide to us.

  • Financial information: We may collect financial information, such as bank accounts, credit accounts, credit information, income, employment records and other information related to our services.

  • Log Data: Information that your browser automatically sends whenever you user our website(“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.

  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.

  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.

We collect this information when you

  • Sign up for our newsletter or email list

  • Contact us with questions or request more information about our products or services

  • Visit or interact with our website and webpages

  • Provide us information in regards to our products or services

We use this information to

  • Send you requested product or service information

  • Respond to customer service requests

  • Send you a newsletter

  • Send you marketing communications

  • Link to your account based on information you provide

  • Respond to your questions and concerns

Information Obtained from Third Parties We may purchase marketing data about our customers from third parties and combine it with the personally identifiable information customers provide us, to offer advertising and products in which we think our customers will be interested.

Information Sharing We may use and share your financial and credit information with other companies in the Hardship Debt Help, LLC family of companies, its affiliates, and business partners to identify and prescreen you for peripheral programs that we believe may benefit you. We may also disclose such information in order to affect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. We may also share your information with service providers that perform business operations for us, companies that act on our behalf to market our services, or others only as permitted or required by law. We may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail. Otherwise, we do not share, transfer, or otherwise disclose your nonpublic personal information to any company or individual unless it is directly related to carrying out the services you have requested of us. You may have the right to opt-out or limiting some sharing of information with third parties, please visit our Choice/Opt-Out section to learn more.

We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or similar legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

In the event Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

Choice/Opt-Out If you do not want your Nonpublic Personal Information disclosed to affiliated or nonaffiliated third parties, you may “opt out” of those disclosures, meaning that you may tell us not to make those disclosures (other than disclosures that are permitted by law even if you opt out). If you opt out, we will not disclose this information to such third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send to you in connection with servicing your business relationship with us.

To opt out, contact us via telephone or e-mail. 

You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at info@hardshipdebthelp.com. To opt-out of text/SMS messages, you may type END or STOP at any time or e-mail at info@hardshipdebthelp.com. Toll Free 800-380-5105

You may opt-out of receiving offers from Hardship Debt Help or third parties working on our behalf.